FAQ

Where can I find out about your next book?

On this website, we will keep it updated with information on all upcoming releases and events. Also you can sign up for my newsletter.
Can I write a review for your books?

We thank you for your interest in leaving a review. Yes, there is a book review page, you can access it on the contact page or in the footer of the website. Please do not use the contact form or email Zuri Asha Ministries for book reviews.
I want to work with you, how do I contact you?

I’m so glad you have an interest in working together. To work with me you can contact me using the contact form. I will try to get back to you in a timely manner.
Will you be getting more books in stock?

Yes. We will always try our best to keep the books in stock. If we sell out please use the option to get a notification when products come back in stock and you will be notified when the restock happens.
How long do I have to wait for my order?

All orders have a processing time of 3-5 business days. Then when the order is shipped you should receive a shipping confirmation email. Shipping usually takes 2-10 business days. Please contact us if you have any problems with your order.
Where is my order?

Please note: tracking is only available once the order has been dispatched. Please check https://tools.usps.com/go/TrackConfirmAction_input with your tracking number. If you did not receive a tracking number please contact us at zuriashaministries@gmail.com or use the contact form on our website.
How can I pay for my order?

We accept the following payment methods: Visa Visa Debt Mastercard American Express Discover
How do I know you have received my order?

Once you have placed your order, you will be directed to an order confirmation page which will contain your order number. This information will also be emailed to you. This email could take up to 30 minutes to arrive in your inbox. Once we have processed and shipped your order, you will receive another email to let you know that your order has been shipped and is on its way to you.
Will I receive a confirmation email when I place my order?

Once you have placed an order you will shortly receive a confirmation email. If you do not receive one please check your Junk and Spam folders. After that please contact us if you do not receive your order confirmation.
Can I make changes to my order? (E.X. Address)

We try to stay on the schedule of processing orders by that Friday. If you have any changes please try to contact us as soon as possible. We will let you know if it is possible to process the change. Once your order is processed and shipped we can not make any changes to your order.
Can I cancel my order?

We try to stay on the schedule of processing orders by that Friday. If you would like to cancel your order, please try to contact us as soon as possible. We will let you know if it is possible to process the cancellation. Once your order is processed and shipped we can not cancel your order.
What should I do if I receive an incorrect item?

We are sorry to find out that you have received an incorrect item. Please send us a message with your order number and the item you received, the item you were supposed to receive and any extra details. We will do our best to resolve this for you.
Do you accept returns?

Right now we are not accepting returns. If you have a problem with your order, please contact us.
What's the difference between standard shipping and the pick-up option?

Our standard shipping is how we ship orders to you using media mail shipping via USPS. Our pick-up option is for people who have made prior arrangements with us to have a date/time/place/address where we can take the book to you. With this option you must make sure that the proper arrangements have been made.
Can I use the pick-up option and then schedule a date?

No, our pick-up option is for people who have made prior arrangements with us to have a date/time/place/address where we can take the book to you. With this option you must make sure that the proper arrangements have been made. There is no guarantee that we can get the book to you without making the proper arrangements before hand, so you need to schedule before you buy the book.
Where do you ship to?

We ship to anywhere in the United States.
Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes. We use USPS to ship and can ship to any address that is allowed by USPS.
Can you ship to a different address other than my billing address?

Yes, you can have your package shipped to an alternative address, however this needs to be done at the time of purchase. When filling out your billing address simply un-click the box that says “Ship to the same address” and you will be given the option to enter a different shipping address. If it is a business address please make sure to include the name of the company or organization in the address field as well to make sure your package is shipped successfully.
What time will my order arrive?

Shipments can be made anytime between 8 am and 9 pm.
Do I need to sign for my package?

No, you should not have to sign for your package.
What is media mail?

Media Mail is the shipping option for media and educational materials. We are currently using media mail as our standard shipping process.
What does it mean that my package has been checked/inspected?

USPS has the right to check media mail packages to make sure that people using the media mail shipping option are actually shipping media and educational materials. If your package was checked you may receive a note on your package stating that it was checked by USPS.
There was a problem with my order, how do I contact you?

We are sorry to find out that you had a problem with your order or package. Please send us a message with your order number and the problem and any extra details. We will do our best to resolve this for you.